Housekeeping and maintenance software for hospitality

The turnover plan is a whiteboard. It was wrong by nine.

If your cleaning and repairs live on a printed board, a group text and somebody’s memory, that’s a second system. Apex puts the work in the same system as your reservations. Apex agents assign it, watch it and chase it. Your crew reports from their phones by talking.

Housekeeping and maintenance, inside the PMSOperations · the people board

Animation: the Operations people board in Apex. Three tasks wait in the unassigned strip: a checkout clean, a leaking faucet that affects a guest, and a pre-arrival inspection. Let AI assign all hands them to Marcus, Luis and Maya one at a time, and as the clean and the inspection are completed, Arrivals ready goes from 4 of 7 to 6 of 7.

Hospitality housekeeping software with AI agents

Nobody has to remember. That was the whole plan.

It knows who’s arriving. Someone had to.

Tasks link to the unit and the reservation they’re for, so the board knows which cabins have guests coming today. Arrivals ready counts the ones with no clean or inspection still open. The Arrival Readiness agent flags the one that isn’t ready, before the guest does.

  • Tasks linked to the reservation
  • Arrivals ready, counted for you
  • Unready arrivals flagged early

Animation: over a photo of a cabin living room, a card shows today's 4 pm arrival at Lakeside A-Frame with its checkout clean and pre-arrival inspection still pending. The Arrival Readiness agent checks today's arrivals and flags it as not ready. The clean and the inspection are completed, and Arrivals ready counts it, going from 5 of 7 to 6 of 7.

Say it in the doorway. Not later, from memory.

Tap the mic and say what’s wrong while you’re looking at it. Apex takes it down, and nothing changes until you confirm. Nobody walks back to the office to type it up.

  • Dictate from your phone’s browser
  • Nothing saves until you confirm
  • Checklists can require a photo

Animation: over a photo of a maintenance technician, a phone shows Ask Apex. The mic records a sentence about a leaking kitchen faucet in Cedar Cabin 2 and it is transcribed and sent. Apex shows a preview that changes nothing until it is confirmed, and it is confirmed.

The late clean gets noticed before the guest notices.

Tell an Apex agent which work matters and who to tell. It watches open housekeeping and maintenance tasks, flags what’s stalling, and escalates overdue work to the people you name.

  • Escalation on your rule, not your memory
  • In the app, by email or by text
  • Blocked units can’t be booked

Animation: over a photo of a housekeeper, a deep clean on Unit 7 due at 3 pm runs late. The Late Task Escalation agent notices and texts Maria, the housekeeping lead, that the VIP arrives at 4 pm.

Set it up once. Not every Monday.

Your turnover has a sequence. Save it as a template with its checklist, set the recurring work to repeat, and put it on the right person. When the routine changes, change the template.

  • 36 template kinds to start from
  • Photo, count and yes-or-no checks
  • Repeats daily, weekly or monthly

Animation: the New task sheet. The HVAC filter check template is picked, filling in the type and three requirements, one of which needs a picture. The unit is picked, recurrence is set to monthly on the 1st and it is assigned to Luis Ortega.

Housekeeping & maintenance software features for vacation rentals, RV parks, hotels and marinas

Everything after “someone should look at that.”

One lane per person with work today, tasks in time order, and an unassigned strip on top. Overdue, Unassigned, Due soon and Arrivals ready sit above it.

The people board

Housekeeping and maintenance software FAQs

Reasonable questions.

What is housekeeping management software?

Housekeeping management software turns a property’s cleaning, repair and inspection work into assigned, trackable tasks instead of a printed board and a group text. Inside a property management system like Apex, each task can link to the unit and the reservation it’s for. In Apex, housekeeping and maintenance share one board, and Apex agents help assign and chase the work. Apex Operations is built for RV parks and campgrounds too.

Can staff report problems from their phones?

Yes. Apex works in the phone’s browser. Staff can dictate to Apex, and any change it makes waits until someone confirms. Checklists can require a photo, so the proof is on the task.

What happens when a unit has to go out of service?

You block the unit for the repair dates, and nobody can book it for them. When the repair task is completed, the Maintenance Follow-Up agent drafts an update when a guest on site or arriving soon was affected, and it waits for your approval before it’s sent.

How do AI agents help with housekeeping and maintenance?

They do the checking and chasing. The Task Assignment agent picks who should take an unassigned task, Arrival Readiness flags arrivals that aren’t ready, the Late Task Escalation starter preset tells the people you name when work runs past due, and Maintenance Follow-Up drafts the guest update after a repair. Any agent message to a guest waits for a person.

Does it handle preventive maintenance, or only repairs?

Both. Any task can repeat daily, weekly, every two weeks or monthly, on chosen weekdays or a day of the month, with an end date. Put the monthly HVAC filter check on your maintenance lead once, and it comes back on schedule.

Can we track maintenance costs per unit?

Yes. Labor entries record time against each task at the rate in effect, and purchases record the vendor, the receipt and the total, with a bill to owner flag. Markups on owner-charged bills follow the owner’s contract, caps included.

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The guests never heard about the broken dishwasher. That’s the point.