Conversational AI for hospitality
Your AI Concierge Never Sleeps, Never Takes A Break
Staylist AI Concierge is an advanced conversational AI for hospitality that answers routine questions, checks real-time availability, and texts booking links 24/7. Use it as your primary line or after-hours support to reduce wait times and let staff focus on high-touch hospitality.
Every interaction handled, every guest delighted
Never miss a moment
Capture every booking and inquiry with AI-powered responsiveness that ensures no call goes unanswered.
- 24/7 inquiry coverage
- Instant booking assistance
- Zero abandoned calls
Lighten the workload
Reduce front desk strain by automating routine guest interactions while keeping personal service intact.
- Answer FAQs instantly
- Route complex calls fast
- Handle overflow effortlessly
Consistent guest care
Deliver fast, accurate, and on-brand responses that keep guests informed and delighted from first contact.
- Customizable voice options
- Property-aware responses
- Personalized experiences
Scale without strain
Expand guest service coverage day and night without adding headcount or sacrificing quality.
- After-hours availability
- Continuous performance
- Always-on guest support
AI-powered service at every touchpoint
Conversational agents
Pick up calls, answer FAQs, and text booking links to keep guests informed and your lines free.
Flexible deployment
Use AI as your main guest response tool or seamlessly cover overflow and after-hours calls.
Knowledge base integration
Automatically reference property details, amenities, policies, and local recommendations in every reply.
Customizable experience
Control speed, tone, and operating hours with hundreds of voice and personality options.
Guest-facing capabilities
Let AI share unit details, live availability, policies, upsell prompts, and local insights instantly.
Escalation made simple
Automatically transfer complex calls or requests to staff for a smooth guest experience.
Built for operators
Designed with real hospitality insight, so every interaction reflects your brand and priorities.
Conversational AI hospitality FAQs
Conversational AI automates guest communication while maintaining a natural and helpful tone.
Staylist AI Concierge picks up the phone, answers policy and amenity questions, checks live availability through PMS APIs, and sends booking links — covering over 90% of routine inbound needs.
You can deploy it 24/7, only after-hours, or when queues spike. Because it draws from a seeded knowledge base (your amenities, policies, and site details) and live PMS data, guests receive fast and accurate answers. It also shares local tips and links (for example, directions or unit photos).
The goal isn’t to replace people; it’s to eliminate repetitive calls, allowing staff to focus on high-touch service.
AI Concierge connects to your PMS via APIs to read live availability and unit attributes, then uses your property knowledge base for policies, amenities, and local recommendations. It sends booking links via SMS, allowing guests to complete reservations without long holds.
You choose when it answers (primary line or after-hours) and how it escalates to staff. While AI Concierge drives information and conversion assistance, it isn’t a human concierge and doesn’t purchase items on a guest’s behalf.
The result is less back-and-forth for teams and a faster path from question to booking for guests.
No. AI Concierge is built to assist, not replace. It handles routine, repetitive, overflow, and after-hours calls — covering policies, amenities, unit details, and availability — so your team can focus on complex situations and personal touches.
You’re in control: Decide when AI answers, how it sounds, and when to hand a call off to a human. Guests receive quick, accurate responses and booking links via SMS. This helps your front desk avoid bottlenecks, while also improving both service quality and staff morale.
Accuracy begins with reliable sources: your seeded knowledge base (amenities, policies, documents, website) and live PMS data for availability and unit details. You control the voice, greeting, pacing, and hours, and you define escalation rules when a human should step in.
Clear scope boundaries maintain high trust — the AI provides information and conversion assistance, shares relevant links and media, and effectively handles edge cases.
Continuous monitoring of call outcomes helps you refine answers over time, so service gets faster and more helpful with real-world usage.